Refund policy

Return & Refund Policy

Please read this policy before placing your order. Our products are shipped from our fulfillment partner's facility, which is located outside the United States.

Change of Mind Returns (7 Days)

You may request a return within 7 days of receiving your item if you change your mind.

To be eligible, the item must be unused, undamaged, and returned with all original packaging, tags, and accessories.

Please note:

Returns must be approved by us before you send anything. Items sent without approval will not be accepted.
Approved returns are shipped to our fulfillment center, which is located outside the United States. The return address will be provided once your return is approved.
You are responsible for return shipping costs and must use a shipping method with tracking.
Returned items are inspected on arrival. Items that show signs of use, damage, or missing parts will not be refunded.
Refunds cover the product price only, minus a $1.50 return handling fee. Original shipping charges, return shipping costs, and any taxes or duties are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incorrect, or with missing parts, contact us within 14 days of delivery at abdolachize@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos or a video showing the problem

Once we confirm the issue, we will offer a replacement, a replacement part, or a full or partial refund, depending on the issue. In most cases you will not need to send the item back. If a return is required, we will tell you.

The following are not covered: minor cosmetic marks that do not affect how the product works, damage to the outer shipping box only, and damage caused by misuse after delivery.

Lost or Delayed Orders

If your tracking shows your order as delivered but you cannot find it, please check with neighbors, building management, and your local post office first. We are not responsible for packages marked as delivered by the carrier.

If your order has not arrived and tracking has not updated for an extended period, please contact us. Delivery estimates are listed in our Shipping Policy. Orders are only considered lost once they have been in transit for more than 45 days.

We are not responsible for orders delayed or lost because of an incorrect or incomplete shipping address, or for packages that are refused or go unclaimed.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the item you want.

Cancellations

Orders can be canceled for a full refund only if they have not yet been processed. Once an order has entered processing or has shipped, it cannot be canceled. To request a cancellation, contact us as soon as possible at abdolachize@gmail.com.

Refunds

Once your return is received and inspected, or your damage claim is confirmed, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to process it.