Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Zelmivo. The terms “we”, “us” and “our” refer to Zelmivo. Zelmivo operates this online store and website, including the products, services, information, content and features offered through it (the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
By visiting our website or purchasing from us, you agree to these Terms of Service and our other policies, including our Privacy Policy and Return and Refund Policy.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not use our Services.
1. ONLINE STORE TERMS
By using our Services, you confirm that you are at least the age of majority in your place of residence or otherwise legally permitted to use the Services.
You may not use our products or Services for any illegal or unauthorized purpose or violate any applicable laws while using our Services.
You must provide accurate and current information when placing an order or creating an account.
2. PRODUCTS AND INFORMATION
We make reasonable efforts to accurately display and describe our products.
However, product colors, packaging, appearance, or other minor details may differ from images displayed on your device or may change due to supplier or manufacturer updates.
We reserve the right to modify product descriptions, prices, availability, or discontinue products at any time.
Nothing on our website should be considered medical, dental, or other professional healthcare advice. Product information is provided for general informational purposes. Customers should follow product instructions and seek appropriate professional advice when necessary.
3. ORDERS
Submitting an order does not guarantee acceptance of the order.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment problems, pricing errors, product unavailability, incorrect customer information, or other legitimate reasons.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
Please review your order information carefully before submitting your purchase.
Order cancellations cannot be guaranteed after an order has entered processing or fulfillment.
4. PRICES AND PAYMENTS
Product prices are displayed on our store in the currency shown at checkout.
Prices and promotions may change without prior notice. The price applicable to your purchase will generally be the price displayed when your order is submitted.
Customers are responsible for providing accurate billing and payment information and for being authorized to use the selected payment method.
Taxes, duties, customs charges, or other charges may apply depending on the destination and applicable law. Where applicable, these may be the customer's responsibility unless otherwise stated during checkout.
5. SHIPPING AND DELIVERY
Shipping and delivery times displayed by Zelmivo are estimates and are not guaranteed.
Orders may be fulfilled and shipped by third-party suppliers and logistics providers.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, incorrect addresses, or other logistical disruptions.
Customers are responsible for providing a complete and accurate shipping address.
Please refer to our Shipping Policy for additional information regarding shipping and delivery.
6. RETURNS AND REFUNDS
Returns, refunds, damaged products, incorrect products and cancellations are handled according to our Return and Refund Policy.
Customers should contact us before returning an item. Unauthorized returns may not be accepted.
Nothing in these Terms or our Return and Refund Policy limits consumer rights that cannot legally be excluded under applicable law.
7. THIRD-PARTY SERVICES
Our store may use third-party companies to provide services including payment processing, order fulfillment, shipping, website hosting, analytics and other functionality.
Certain links on our website may direct you to third-party websites or services. We are not responsible for the content, availability, policies, or practices of independent third-party websites.
Your use of third-party services may also be subject to the terms and policies of those providers.
8. SHOPIFY
Zelmivo is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Purchases made through our store are transactions between the customer and Zelmivo, not Shopify. Shopify is not the seller of the products offered by Zelmivo.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the content presented through our Services, including our store design, branding, text, graphics and other materials, may be protected by intellectual-property laws and may belong to Zelmivo, our suppliers, licensors, Shopify, or other respective rights holders.
You may not copy, reproduce, distribute, sell, exploit, or use protected content without permission from the applicable rights holder, except where permitted by law.
10. REVIEWS AND FEEDBACK
If you voluntarily submit reviews, suggestions, comments, images or other feedback to us, you confirm that you have the right to provide that content.
You must not submit unlawful, fraudulent, abusive, defamatory, infringing, or deliberately misleading content.
We may use customer feedback for legitimate store and marketing purposes where permitted by applicable law and our Privacy Policy.
11. PROHIBITED USES
You may not use our website or Services to:
- Violate applicable laws or regulations;
- Commit or facilitate fraud;
- Infringe intellectual-property or privacy rights;
- Upload malicious software or harmful code;
- Attempt to interfere with the security or operation of the website;
- Collect information about others unlawfully;
- Impersonate another person;
- Provide intentionally false or misleading information; or
- Use the Services for another unlawful purpose.
We may restrict access to our Services when reasonably necessary to prevent misuse or protect our store, customers, or third parties.
12. ERRORS AND INACCURACIES
Our website may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, or other mistakes.
We reserve the right to correct errors and update information.
If an error materially affects an order you have already placed, we will take appropriate steps, which may include contacting you, correcting the order, or cancelling and refunding the affected purchase where appropriate.
13. DISCLAIMER
To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption or technical errors.
Nothing in these Terms excludes warranties, guarantees, consumer rights, or other protections that cannot legally be excluded.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Zelmivo will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the Services where such liability may lawfully be excluded.
This section does not exclude or limit liability that cannot legally be excluded or limited, including any mandatory rights available to consumers under applicable law.
15. PRIVACY
Personal information collected through our store is handled according to our Privacy Policy.
Because our store is powered by Shopify and uses other service providers, customer information may also be processed by Shopify, payment processors, fulfillment providers and other service providers as necessary to operate the store and complete orders.
Please review our Privacy Policy for further information.
16. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17. CHANGES TO THESE TERMS
We may update these Terms of Service when necessary.
The current version will be published on this page. Changes will apply as permitted by applicable law.
18. GOVERNING LAW
These Terms and your use of the Services are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove or restrict mandatory consumer protections or legal rights that apply to you based on applicable law or jurisdiction.
19. CONTACT INFORMATION
Questions about these Terms of Service or your order can be sent to:
Zelmivo
Email: abdolachize@gmail.com
Website: zelmivo.myshopify.com